Do you supply boxes at this level?

We can sell you proper materials without doing the packing — say so in the brief. It is a small addition and it is better than supermarket boxes by a distance.

What if we are not finished packing when you arrive?

We will help rather than stand about, and it eats the margin that absorbs everything else going wrong that day. It is the commonest way a level-one move overruns.

Are our own boxes insured?

For loss or damage arising from our handling, yes. For damage attributable to how they were packed, no. That distinction is what you are accepting at this level.

Will you still dismantle the beds?

Yes. Dismantling and rebuilding furniture that cannot come out whole is included at every level, because it is our access problem rather than your packing.

Can you do just the heavy items?

Yes — a part-load or a single-item job is a normal booking. Tell us what and from where, and the survey will do the rest.

Is it much cheaper than level two?

It is cheaper, and the gap is smaller than people expect once materials are accounted for. The survey and the written quotation set both out so you can compare properly.

Level one · L1

Carry it, nothing more

The narrowest instruction on the ladder. Everything is boxed, sealed and labelled before we arrive; we protect the route, load, drive, unload and put the furniture in the room you name. That is the whole of it.

Cheapest on the invoice. Most work and most risk on you. Both of those are true at once.

What level one covers

Route protection Floors, door frames, banisters and communal areas at both ends.

Loading Your cartons and furniture loaded and secured for the journey.

Dismantling Anything that will not come out whole, taken apart and rebuilt.

Transport One vehicle, one crew, no depot transfer.

Placement Furniture into the room you name, not the nearest available space.

Not included Packing, materials, unpacking, and cover for your own packing.

What you are taking on

Packing a three-bedroom house properly takes considerably longer than almost anybody plans for, and the last third always gets done at speed the night before. That is where the breakages come from, and they are not covered.

Cartons packed by a customer are covered for loss or damage arising from our handling but not for damage attributable to the packing itself. That is the standard position across the trade and it is worth understanding before choosing this level rather than after.

How to do it well

Use proper double-wall cartons rather than supermarket boxes, which collapse under stacking. Fill every box completely — a half-full carton crushes and a heavy one nobody can lift is worse. Wrap items individually rather than nesting them.

Label on the side rather than the top, with the destination room, and mark anything fragile on every face. And be genuinely finished the night before, apart from the kettle and the beds.

When this is the right level

A smaller household, a short distance, and somebody with the evenings free to do it properly. Students and single-room moves sit here almost by default. So do people who have moved recently, still have the materials, and know exactly what they are doing.

It is the wrong level for a house somebody has lived in for twenty years, for anybody working full time through the fortnight before a move, and for anything going a very long way.

Moving up

You can change your mind, and a surprising number of people do about ten days out when the scale of the packing becomes real. Moving up to level two needs enough notice to book a packing crew, so tell us early rather than on the Thursday.

Carry it

Questions about carry it

Do you supply boxes at this level?: We can sell you proper materials without doing the packing — say so in the brief. It is a small addition and it is better than supermarket boxes by a distance.
What if we are not finished packing when you arrive?: We will help rather than stand about, and it eats the margin that absorbs everything else going wrong that day. It is the commonest way a level-one move overruns.
Are our own boxes insured?: For loss or damage arising from our handling, yes. For damage attributable to how they were packed, no. That distinction is what you are accepting at this level.
Will you still dismantle the beds?: Yes. Dismantling and rebuilding furniture that cannot come out whole is included at every level, because it is our access problem rather than your packing.
Can you do just the heavy items?: Yes — a part-load or a single-item job is a normal booking. Tell us what and from where, and the survey will do the rest.
Is it much cheaper than level two?: It is cheaper, and the gap is smaller than people expect once materials are accounted for. The survey and the written quotation set both out so you can compare properly.

Send us a brief

Both addresses, rough size including the loft and the garage, the level you want, and anything unusual. Six lines and we can say something useful back.

Send a brief Contact us