UK-wide · Western Europe by road
Most removals firms sell you a van and a crew. We grade the job by how much of it stays with you: carry a house you have packed, pack it and carry it, or run the whole thing from the first carton to the last empty box going out of the door.
We are a removals company with our own crews and vehicles. The domain says agency; that is a web address rather than a business model.
What makes a brief answerable
Six lines. Then we can say something useful back.
Six instructions
Not by property type, not by distance and not by speed. The thing that genuinely changes what a move costs and what it feels like is how much of it stays your problem, so that is what this site sorts by.
Levels one and two. You still make the decisions and do some of the work.
You pack. We lift and drive.
The narrowest instruction. Everything is boxed and ready when we arrive; we protect, load, transport, unload and place. The cheapest level and the one that puts the most work — and the most risk — on you.
What it covers → L2We pack. You decide and unpack.
We bring the materials and do the packing, usually a day or two ahead. You still decide what goes and you still unpack at the other end. The commonest instruction we take, and for most households the right one.
What it covers →Level three. Everything between the two decisions is ours.
Storage, borders and businesses — any level, plus something else.
Listed, held, released on notice
A middle stage rather than an add-on. Goods collected, inventoried at the property and held while dates settle — a fortnight, or the better part of a year, on the same terms.
What it covers → LXWestern Europe, by road
The same instruction levels with a customs file on top. Road routes across western Europe, one vehicle throughout, and a declaration built from the inventory taken at your property.
What it covers → LBOffices, stock, equipment
Commercial work where the instruction comes with a lease date and a downtime window. Planned around the hours you can afford to lose rather than around the hours we would prefer.
What it covers →The instruction ladder
The honest version of a services page. Each level says plainly what remains your work, because that is the part firms tend to leave vague and the part that decides whether a move feels manageable.
We do
Protect the route, load, drive, unload, place furniture in the room you name.
You still do
All the packing, all the labelling, all the unpacking, and all the risk on your own cartons.
Suits
Smaller households, people with time rather than money, and anybody moving a short distance who genuinely enjoys packing. Rare, but they exist.
We do
Materials, packing ahead of the day, protection, loading, transport, unloading, placement.
You still do
Decide what goes. Unpack at your own pace. Deal with the cartons afterwards.
Suits
Most households, most of the time. It removes the single most underestimated part of a move — packing takes far longer than anybody plans for — without handing over decisions you would rather keep.
We do
Everything at L2, plus unpacking, reassembly, beds made, and the empty cartons taken away.
You still do
Tell us what is going and where it lives. Then stay out of the way, which is harder than it sounds.
Suits
Corporate relocations, households moving a long way, anybody working through the week of their move, and people for whom a fortnight of unpacked boxes would be genuinely unbearable.
We do
Collect, inventory at the property, hold securely, release on notice, deliver.
You still do
Tell us at collection what you expect to want back first.
Suits
Any level where the two dates do not meet, or where part of the load has nowhere to go yet. Common enough to be a stage rather than an exception.
We do
Any level above, plus the export declaration, the import entry and an agent at the far end.
You still do
Obtain the documents attached to you as a person — a tax number, a registration, a permit.
Suits
Moves into western Europe by road. Not deep-sea and not air freight; those are a different trade and we refer them rather than subcontract them.
Levels can be mixed — we pack the kitchen and the glass, you do the books; level three at one end and level one at the other. Say so in the brief and it is priced as one job.
What we need from you
Not a complaint — an attempt to save everybody a round of emails. Each of these is the difference between an answer and a question, and none of them takes longer than a sentence to write.
Both addresses in full
Usually sent as: "Somewhere near Bath"
The postcode decides the access, the parking regime and the route. A region tells us almost nothing, and a full address costs you no more effort to type.
Rough size, and what is outside the rooms
Usually sent as: "A three-bed house"
Three bedrooms is a description of a building. The loft, the garage, the shed and the garden are where the volume actually differs between one three-bed and the next.
Which instruction level you want
Usually sent as: "How much is a move?"
Carrying a packed house and packing plus carrying plus unpacking the same house are different jobs. Tell us which one you are asking about and the answer becomes possible.
Floors and lifts at both ends
Usually sent as: Nothing at all
A fourth-floor flat with a lift and a fourth-floor walk-up are not comparable, and the lift door opening is a different number from the lift car. Both matter.
Whether the dates are fixed
Usually sent as: "As soon as possible"
A fixed completion, a lease end and a flexible window produce three different plans. Urgency on its own is not information, and it is not a date.
Anything unusual, stated plainly
Usually sent as: A surprise on the morning
A piano, a safe, a tank, a two-metre canvas, forty crates of records, a difficult lane. None of these are problems when they are known and all of them are when they are not.
Across a border
The same instruction levels with a customs file on top. Four routes have their own pages; the rest of the range is listed below and quoted on the same basis. We are a road firm — no sea freight and no air freight, and we say so rather than subcontracting it quietly.
Vienna, Salzburg, Graz, Innsbruck and the Tyrol.
Route, customs and questions →Stockholm, Gothenburg, Malmö and the university cities.
Route, customs and questions →Warsaw, Kraków, Wrocław, Poznań and the Tri-City.
Route, customs and questions →Oslo, Bergen, Stavanger and Trondheim.
Route, customs and questions →The full road range
France · Belgium · the Netherlands · Luxembourg · Germany · Switzerland · Austria · Italy · Spain · Portugal · Denmark · Sweden · Norway · Poland · Czechia
Collections from anywhere in Britain — London, Manchester, Birmingham, Leeds, Glasgow, Edinburgh and Bristol are routine second pickups where a continental vehicle is already routed. How the international side works.
Asked most often
More on the questions page — what kind of firm this is, choosing a level, how surveys and quotes work, distance and storage, and business moves.
Both addresses, rough size including the loft and the garage, the level you want, and anything unusual. Six lines and we can say something useful back.