Legal
Privacy policy
What happens to the information you send us, set out plainly. Anything unclear here is worth asking about rather than assuming.
Who we are
Removals Agency runs this website and is the data controller for the personal information described below. Our contact details are on the contact page.
We do not sell your enquiry
This is worth stating first because the domain invites the question. We are a removals company, not a lead broker or a marketplace. Your brief is not sold, auctioned, shared with competing firms or passed to a panel of contractors. It comes to us and we answer it.
What we collect, and what for
The brief form asks for a name, a telephone number, an email address, the two addresses, a moving date where one exists, and whatever you add in the notes. It exists so that we can answer the enquiry, arrange a survey and prepare a quotation.
Contact us by telephone or email instead and we hold only what you choose to tell us, for the same purpose. Google Analytics separately reports anonymous usage — pages opened, approximate location, device type — aggregated and identifying nobody.
The basis we rely on
Enquiries and quotations rest on steps taken at your request ahead of a contract. After a booking we rely on performing that contract. Analytics rests on our legitimate interest in understanding how the site is used, weighed against the aggregated nature of the data.
Who else sees it
Your brief goes to our own lead-handling system so that the right person picks it up. Beyond that it travels only where the job requires — a storage operator where goods are held, a customs agent and carrier on a European move, our insurers if a claim is raised, and any specialist we have named to you in advance.
Google reCAPTCHA protects the form against automated submissions, so Google receives technical information about your interaction with it. Nothing is sold, and nothing goes to other removals firms.
Business enquiries
On commercial work the job file may contain information about your premises, your equipment and your schedule. It is held for the same purposes, released to the person who instructed us, and not used for anything else.
How long it is kept
Enquiries that never become bookings are held while the move remains a realistic prospect, then deleted. Completed job records, including inventories, are retained for the period accounting, insurance and the law require.
What you can ask for
A copy of what we hold, a correction, a deletion, or an objection to our use of it. Write and we will deal with it. Unhappy with the outcome? The Information Commissioner's Office accepts complaints.
Cookies
We set no advertising or tracking cookies of our own. Google Analytics and reCAPTCHA set theirs, and blocking those breaks nothing here beyond the form's spam protection.
If this changes
Material changes appear on this page. The policy covers this site and the enquiries made through it.